DC
Dulawat CodeProduction AI & Automation Studio

Privacy Policy

Last updated: 11/19/2025

This Privacy Policy describes how Dulawat Code (“we”, “our”, “us”) collects, uses, and protects your information when you use our website https://dulawatcode.com and other websites like meraai our whatsapp automation tool and our related services, including our AI-based solutions, WhatsApp / Instagram integrations, and automation built using the Meta Cloud API (the “Services”).

1. Information We Collect

1.1 Information you provide directly

  • Contact details such as your name, email address, and phone number.
  • Messages and files you send through WhatsApp, Instagram, our chatbots, contact forms, or email.
  • Business, technical, or project details you share with us so we can design, build, or support AI and automation solutions for you.
  • Any other information you choose to provide when communicating with us (for example, feedback or support requests).

1.2 Automatically collected information

  • Log data such as IP address, browser type, device information, and timestamps.
  • Usage data about which pages you visit and how you interact with our website.
  • Identifiers and metadata provided by platforms such as WhatsApp, Instagram, or other messaging tools (for example, message timestamps, delivery status).

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and improve Dulawat Code’s consulting, development, and automation services.
  • Respond to your messages, queries, and support or proposal requests.
  • Deliver automated or AI-assisted replies via WhatsApp, Instagram, and other chat channels, where you choose to use them.
  • Configure, test, and run AI chatbots, RAG systems, and other automation on your behalf (for example, for your business WhatsApp number).
  • Maintain security, prevent abuse, and monitor system performance.
  • Generate aggregated or anonymised statistics and analytics to improve our Services and user experience.

3. Use of AI and Third-Party Services

To power our chatbots, RAG systems, and automation, we may use third-party providers such as:

  • Meta (WhatsApp Business Platform / Cloud API, Instagram Messaging).
  • Cloud infrastructure providers (for hosting, storage, and security).
  • AI platforms and large language models (for generating responses and analysing text or structured data).
  • Analytics, logging, and monitoring providers that help us understand system performance and errors.

These providers process data on our behalf and in accordance with their own privacy policies. We do not sell your personal data to third parties.

4. Legal Basis & Consent

Where required by law, we rely on your consent to process your personal data. In other cases, we may process data based on:

  • Our legitimate interest in running, securing, and improving our Services and business.
  • Fulfilling our contractual obligations when you engage us for a project.
  • Compliance with legal obligations.

5. Data Retention

We keep your personal data only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Where possible, we aggregate or anonymise data for analytics purposes so that it no longer identifies you.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Object to or restrict certain types of processing.
  • Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the details in the "Contact Us" section below. We may need to verify your identity before responding.

7. Security

We use reasonable technical and organisational measures to protect your data, including access controls and secure infrastructure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our Services are primarily intended for businesses and professionals. If you believe a child has provided us with personal data without appropriate consent, please contact us so that we can delete the information where required.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates when it was last revised. Your continued use of the Services after any changes means you accept the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

Dulawat Code
Website: https://dulawatcode.com
Email: dulawat19@gmail.com

This page is provided for informational purposes only and does not constitute legal advice.